Terms and Conditions

Terms:

‘The Agent’: 21 The Beach Club, and its partners, staff, nominees, associates, subcontractors, sub-agents.
‘You’: The individual, business, company in which name the booking is created.

Conditions:

Check-in is from 2pm on the day of your arrival and check-out is 10am on the day of your departure, unless prior arrangements have been made and agreed upon by the owner and/or agent. If the premises are occupied past the given times, an extra change will apply. Minimum fee half day charge of the nightly rate.

The premises are available to you for holiday purposes only for the period stated on the receipt and confirmation. There is no allowance for pets (excluding service dogs), parties, or conducting business activities.

On vacating, the premises are to be securely locked and the keys are to be left on the kitchen bench.

To confirm your booking we require a deposit 25% of the total accommodation charges.

A further payment of 25% of the total accommodation charges is due 2 months prior to arrival.

While we afford each guest a 5-day cooling off period from the date of making the reservation, during which time the booking can be cancelled without penalty. Following the cooling off period, any cancellation from then up to 2 months prior to arrival would incur a penalty equal to 25% of the total booking. Any cancellation within 2 months of arrival date or no-show would incur a penalty equal to 50% of the total booking value.

The Agent makes the booking in good faith, however is not responsible for actions or changes made by the owner or a third party which may impact on the booking, or for any act of God, or action of a previous tenant, whether intentional or otherwise, mechanical breakdown, interruption to utility services or any other unforeseen occurrence.

The Agent will accept no responsibility for any inconvenience with machinery breakdown however will make every effort to repair, replace or hire an alternative subject to practical limitations.

Notwithstanding the above, the Agent agrees to apply every reasonable endeavour to offer you alternative accommodation.

Further, The Agent takes no responsibility for descriptions of the property advertised on third-party websites, or any written material other than its own print material, or verbal information given by its staff or associates.

Unless otherwise stipulated, a daily housekeeping service is included in your quoted tariff, with bed linen changed each 4th and 7th day of your stay. Should you require extra linen services, or extra linen during your stay additional costs will be incurred.

Except in the case of service animals, pets are not allowed.

As the landlord/agent does not cover your personal belongs under their insurance policy and therefore takes no responsibility for any loss or damage of personal belongs in or on the property.

Reasonable access may be required from time to time, in the event that the property is being offered for sale, for the purpose of inspections with prospective purchasers and for regular maintenance procedures.

Notification of any breakages, loss, damages or maintenance must be reported to the agent immediately. Any costs associated with the above, caused by you or your invitees are required to be paid for on demand from the agent.

The Agent will not be responsible for alternative accommodation or any costs associated with the collection of keys for after hour arrivals.

Additional cleaning required will be charged to the guest at the discretion of the Agent.

Loss of keys or remotes will be charged to the guest at the discretion of the Agent.

In the event that you change your booking, for whatever reason, a minimum fee of $50 will apply. The Agent reserves the right to apply this condition at its discretion.

The maximum guests permitted on the premises is equal to the total amount of beds. 

Any costs incurred by the body corporate, onsite manager, the agent and the landlord which are associated with your holiday booking, will be charged to you accordingly.

Any costs incurred for services provided by the onsite managers of a resort, including but not limited to food and beverage, room service and tours will be at the expense of the guest. The Agent does not guarantee the availability of any goods &/or services provided by the onsite managers of a resort or by any other person or organisation. The agent takes no responsibility for interruption to the supply of any goods &/or services normally provided by any third party for any reason what so ever.

Any costs incurred by the agent for after-hours call outs which have been caused by the guest will be charged.